FELOWX MEMBERSHIP PROGRAM

8. Point Validity

• Reward Points remain valid for 12 months from the date they are earned.
• Expired points cannot be reinstated.

9. Birthday Benefits

• Members who provide a valid birth date may receive:
• Birthday Discount
• Birthday Voucher
• Birthday Gift
• Special Shopping Invitation
• Birthday benefits are available once per calendar year.

10. Anniversary Rewards

• Members may receive exclusive rewards on their Membership Anniversary.
• Availability depends on current promotional campaigns.

11. Referral Program

• Members may refer friends to Felowx.
• When a referred customer completes their first eligible purchase:
• Referrer receives bonus points.
• New customer may receive a welcome reward.
• Referral abuse may result in account suspension.

12. Exclusive Member Events

• Felowx may organize:
• Collection Launches
• VIP Shopping Nights
• Fashion Events
• Brand Experiences
• Private Sales
• Attendance may be limited by membership tier.

13. Online & Showroom Integration

• Membership benefits apply across:
• Felowx Website
• Official Showrooms
• Mobile Application
• Future Digital Platforms
• Customers only need their registered mobile number or Membership QR Code.

14. Membership QR Code

• Every member receives a unique digital QR Code.
• The QR Code may be used to:
• Identify the member
• Earn Reward Points
• Redeem Rewards
• Receive Member Pricing
• Access Exclusive Campaigns
• QR Codes remain the property of Felowx.

15. Membership Wallet

• Members may access their digital wallet showing:
• Available Reward Points
• Membership Tier
• Purchase History
• Active Coupons
• Gift Vouchers
• Expiring Rewards

16. Membership Upgrade

• Membership status is automatically upgraded once spending requirements are achieved.
• Upgrades take effect after qualifying purchases are verified.

17. Membership Renewal

• Membership tiers are reviewed every 12 months.
• Failure to maintain required annual spending may result in tier adjustment.

18. Non-Transferability

• Membership cannot be transferred.
• Membership cannot be sold.
• Membership cannot be shared.
• Membership cannot be exchanged for cash.
• Reward Points belong solely to the registered member.

19. Fraud Prevention

• Felowx reserves the right to suspend or terminate membership for:
• Fraudulent purchases
• Fake referrals
• Misuse of Reward Points
• Multiple account creation
• Identity misrepresentation
• Abuse of promotions
• Violation of company policies
• Any improperly earned points may be revoked.

20. Modification of Benefits

• Felowx reserves the right to:
• Introduce new membership tiers
• Modify qualification criteria
• Change reward structures
• Add or remove benefits
• Suspend promotional offers
• Changes become effective upon publication.

21. Termination of Membership

• Members may request account closure at any time.
• Felowx may suspend or terminate membership for policy violations or fraudulent activity.
• Upon termination:
• Unused Reward Points may be forfeited.
• Membership privileges immediately cease.

22. Privacy

• Customer information collected through the Membership Program is governed by the Felowx Privacy Policy.

23. Contact

• Felowx Customer Experience Team
• Email: membership@felowx.com
• Website: www.felowx.com
• Customer Service Hours: [Insert Hours]

24. Final Interpretation

• Felowx reserves the right to interpret and administer this Membership Program in accordance with applicable laws and company policies.
• All decisions regarding eligibility, rewards, points, membership tiers, and promotional benefits shall be final, subject to applicable consumer protection laws.

25.FELOWX MEMBERSHIP PHILOSOPHY

• At Felowx, membership is more than earning rewards—it's about becoming part of a community that values quality, style, and exceptional experiences.
• We believe loyalty deserves recognition, and every purchase should bring you closer to exclusive privileges, personalized services, and unforgettable fashion experiences.