FELOWX MEMBERSHIP PROGRAM

Exclusive loyalty & rewards program.

Terms & Conditions

Version 1.0
Effective Date: [27.06.2026]

1. Membership Eligibility

2. Membership Benefits

  • Reward Points on eligible purchases
  • Member-only discounts
  • Early access to new collections
  • Exclusive promotional offers
  • Birthday rewards
  • Priority customer support
  • Digital purchase history
  • Faster checkout
  • Special event invitations
  • Limited edition product access
  • Exclusive seasonal campaigns
  • Benefits may vary depending on membership tier.

3. Membership Registration

  • Register online through www.felowx.com
  • Register in any official Felowx showroom
  • Register through the Felowx mobile application (when available)
  • Full Name
  • Mobile Number
  • Email Address (optional but recommended)
  • Date of Birth
  • Gender (optional)
  • Preferred Shopping Location
  • Each customer may maintain only one membership account.

4. Membership ID

  • Unique Membership ID
  • Digital Membership QR Code
  • Digital Membership Card
  • Physical membership cards may be introduced during promotional campaigns.

5. Membership Tiers

  • Classic Member
    • Registration only
    • Earn Reward Points
    • Birthday Offer
    • Exclusive Campaign Access
    • Digital Membership Card
  • Silver Member
    • Annual Spending: BDT 20,000 – BDT 49,999
    • All Classic Benefits
    • 2% Reward Points
    • Early Sale Access
    • Free Standard Delivery
    • Exclusive Member Promotions
  • Gold Member
    • Annual Spending: BDT 50,000 – BDT 99,999
    • All Silver Benefits
    • 4% Reward Points
    • Priority Customer Support
    • Complimentary Gift Wrapping
    • Birthday Gift Voucher
    • Exclusive Collection Preview
  • Platinum Member
    • Annual Spending: BDT 100,000 – BDT 249,999
    • All Gold Benefits
    • 6% Reward Points
    • Personal Shopping Assistance
    • VIP Checkout
    • Invitations to Private Events
    • Complimentary Alteration (selected items)
    • Premium Packaging

6. Reward Points

  • Members earn reward points on eligible purchases.
  • Every BDT 100 spent = 1 Base Point.
  • Reward Multipliers:
    • Classic: 1 Point
    • Silver: 2 Points
    • Gold: 4 Points
    • Platinum: 6 Points
  • Felowx reserves the right to exclude promotional products from point accumulation.

7. Redeeming Reward Points

  • Reward Points may be redeemed for:
    • Discounts
    • Gift Vouchers
    • Selected Merchandise
    • Exclusive Member Rewards
  • Example Conversion: 100 Points = BDT 100
  • Felowx reserves the right to modify redemption values.

8. Point Validity

  • Reward Points remain valid for 12 months from the date they are earned.
  • Expired points cannot be reinstated.

9. Birthday Benefits

  • Members who provide a valid birth date may receive:
    • Birthday Discount
    • Birthday Voucher
    • Birthday Gift
    • Special Shopping Invitation
  • Birthday benefits are available once per calendar year.

10. Anniversary Rewards

  • Members may receive exclusive rewards on their Membership Anniversary.
  • Availability depends on current promotional campaigns.

11. Referral Program

  • Members may refer friends to Felowx.
  • When a referred customer completes their first eligible purchase:
    • Referrer receives bonus points.
    • New customer may receive a welcome reward.
  • Referral abuse may result in account suspension.

12. Exclusive Member Events

  • Felowx may organize:
    • Collection Launches
    • VIP Shopping Nights
    • Fashion Events
    • Brand Experiences
    • Private Sales
  • Attendance may be limited by membership tier.

13. Online & Showroom Integration

  • Membership benefits apply across:
    • Felowx Website
    • Official Showrooms
    • Mobile Application
    • Future Digital Platforms
  • Customers only need their registered mobile number or Membership QR Code.

14. Membership QR Code

  • Every member receives a unique digital QR Code.
  • The QR Code may be used to:
    • Identify the member
    • Earn Reward Points
    • Redeem Rewards
    • Receive Member Pricing
    • Access Exclusive Campaigns
  • QR Codes remain the property of Felowx.

15. Membership Wallet

  • Members may access their digital wallet showing:
    • Available Reward Points
    • Membership Tier
    • Purchase History
    • Active Coupons
    • Gift Vouchers
    • Expiring Rewards

16. Membership Upgrade

  • Membership status is automatically upgraded once spending requirements are achieved.
  • Upgrades take effect after qualifying purchases are verified.

17. Membership Renewal

  • Membership tiers are reviewed every 12 months.
  • Failure to maintain required annual spending may result in tier adjustment.

18. Non-Transferability

  • Membership cannot be transferred.
  • Membership cannot be sold.
  • Membership cannot be shared.
  • Membership cannot be exchanged for cash.
  • Reward Points belong solely to the registered member.

19. Fraud Prevention

  • Felowx reserves the right to suspend or terminate membership for:
    • Fraudulent purchases
    • Fake referrals
    • Misuse of Reward Points
    • Multiple account creation
    • Identity misrepresentation
    • Abuse of promotions
    • Violation of company policies
  • Any improperly earned points may be revoked.

20. Modification of Benefits

  • Felowx reserves the right to:
    • Introduce new membership tiers
    • Modify qualification criteria
    • Change reward structures
    • Add or remove benefits
    • Suspend promotional offers
  • Changes become effective upon publication.

21. Termination of Membership

  • Members may request account closure at any time.
  • Felowx may suspend or terminate membership for policy violations or fraudulent activity.
  • Upon termination:
    • Unused Reward Points may be forfeited.
    • Membership privileges immediately cease.

22. Privacy

  • Customer information collected through the Membership Program is governed by the Felowx Privacy Policy.

23. Contact

  • Felowx Customer Experience Team
  • Email: membership@felowx.com
  • Website: www.felowx.com
  • Customer Service Hours: [Insert Hours]

24. Final Interpretation

  • Felowx reserves the right to interpret and administer this Membership Program in accordance with applicable laws and company policies.
  • All decisions regarding eligibility, rewards, points, membership tiers, and promotional benefits shall be final, subject to applicable consumer protection laws.

25.FELOWX MEMBERSHIP PHILOSOPHY

  • At Felowx, membership is more than earning rewards—it's about becoming part of a community that values quality, style, and exceptional experiences.
  • We believe loyalty deserves recognition, and every purchase should bring you closer to exclusive privileges, personalized services, and unforgettable fashion experiences.

FELOWX MEMBERSHIP PHILOSOPHY

At Felowx, membership is more than earning rewards—it's about becoming part of a community that values quality, style, and exceptional experiences. We believe loyalty deserves recognition, and every purchase should bring you closer to exclusive privileges, personalized services, and unforgettable fashion experiences.

© 2026 Felowx