Effective Date: 17 January 2026
Last Updated: 30 June 2026
At Felowx, customer satisfaction is one of our highest priorities. We are committed to delivering authentic, high-quality fashion and lifestyle products while ensuring a fair, transparent, and hassle-free shopping experience.
This Return & Refund Policy explains the conditions under which products purchased from the official Felowx website or authorized Felowx showrooms may be returned, exchanged, or refunded.
By placing an order with Felowx, you acknowledge and agree to this Return & Refund Policy.
This policy applies to purchases made through:
Products purchased from unauthorized sellers or third-party marketplaces are not covered by this policy.
Felowx is committed to:
You may request a return if:
All return requests are subject to inspection and approval by Felowx.
Customers must submit a return request within 3 (three) calendar days from the date of receiving the order.
Requests received after this period may not be accepted unless required under applicable law.
Returned products must meet the following conditions:
Products that fail to meet these conditions may not be eligible for return or refund.
For hygiene, safety, and quality reasons, the following products are generally not eligible for return or refund unless they were delivered incorrectly or are found to be defective:
Felowx understands that customers may occasionally change their mind after making a purchase.
If you wish to return a product solely because you changed your mind, we may offer an exchange or store credit at our discretion, provided that:
Cash refunds for change-of-mind returns are generally not available.
Eligible products may be exchanged for:
Exchange requests are subject to stock availability.
Refunds may be approved only in the following circumstances:
Approved refunds will be issued through one of the following methods:
Felowx reserves the right to determine the appropriate refund method based on the original payment channel and operational requirements.
Once a refund has been approved, processing generally takes 7 to 10 business days.
Actual processing times may vary depending on the payment provider or financial institution.
If the return is due to:
Felowx will bear the applicable return shipping costs.
If the return is requested for any other approved reason, the customer may be responsible for applicable return shipping charges.
Original shipping charges, express delivery fees, and other optional service fees are generally non-refundable unless the return is due to an error by Felowx.
Every returned product undergoes a quality inspection before approval.
Felowx reserves the right to reject any return if inspection reveals:
Inspection decisions are made in good faith based on the product's condition.
To protect all customers and maintain fair business practices, Felowx actively monitors return activity.
Examples of prohibited activities include:
Where such activity is identified, Felowx reserves the right to:
To facilitate efficient claim resolution, Felowx may request:
Failure to provide requested evidence may affect the outcome of the claim where the issue cannot otherwise be verified.
Products purchased under promotional campaigns, clearance events, flash sales, bundle offers, or special discounts may be subject to additional return or refund conditions, which will be clearly communicated at the time of purchase.
Gift Cards are non-refundable and cannot be redeemed for cash except where required by applicable law.
Store Credit issued by Felowx:
Customers are encouraged to:
This Return & Refund Policy is intended to operate in accordance with the applicable laws of the People's Republic of Bangladesh, including relevant consumer protection requirements.
Nothing in this Policy limits or excludes any statutory rights available to consumers under applicable law.
Felowx reserves the right to modify or update this Return & Refund Policy from time to time.
Any changes become effective immediately upon publication on the official Felowx website unless otherwise stated.
Customers are encouraged to review this policy periodically.
If you have any questions regarding returns, exchanges, or refunds, please contact our Customer Experience Team.
support@felowx.com
www.felowx.com
Customer Service Hours: 10:00 AM – 10:00 PM
We appreciate your trust and remain committed to providing authentic products, exceptional service, and a shopping experience built on transparency, fairness, and customer satisfaction.