FELOWX Limited
Last Updated: June 2026These Terms & Conditions ("Terms") govern your access to and use of the FELOWX website, mobile applications, social media stores, customer service channels, and all related services (collectively, the "Platform").
Throughout these Terms, the words "FELOWX", "we", "our", and "us" refer to FELOWX Limited, and the words "customer", "user", "you", and "your" refer to any individual accessing or using our Platform.
By accessing our Platform, creating an account, placing an order, purchasing products, or otherwise using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
If you do not agree with any part of these Terms, you should discontinue use of our Platform immediately.
FELOWX Limited is a lifestyle and fashion brand operating in Bangladesh through retail stores, online platforms, and other authorized sales channels.
All products sold through our Platform are subject to these Terms & Conditions.
By using our Platform, you represent and warrant that:
FELOWX reserves the right to refuse service, terminate accounts, or cancel orders where eligibility requirements are not met.
You may be required to create an account to access certain services.
You agree to:
FELOWX shall not be liable for any loss arising from unauthorized use of your account.
FELOWX strives to ensure that all product descriptions, specifications, images, measurements, colors, pricing, and availability information are accurate.
However:
FELOWX does not warrant that product descriptions or website content will be completely error-free.
All prices displayed on the Platform are in Bangladeshi Taka (BDT) unless otherwise stated.
FELOWX reserves the right to:
If an order has been placed at an incorrect price due to a technical or human error, FELOWX may cancel the order and refund any amount already paid.
An order placed on the Platform constitutes an offer to purchase products.
Order confirmation does not constitute acceptance of the order.
FELOWX reserves the right to:
A contract of sale is formed only when FELOWX dispatches the ordered products.
FELOWX reserves the right to cancel any order before shipment for reasons including but not limited to:
Where payment has already been received, any approved refund shall be processed according to our Refund Policy.
Cash on Delivery may be offered in selected locations at FELOWX's discretion.
FELOWX reserves the right to restrict or remove COD privileges for customers who:
For certain locations, order values, or risk profiles, FELOWX may require full or partial advance payment before processing an order.
Delivery timelines are estimates only.
Standard delivery timelines may vary depending on:
Customers are responsible for ensuring availability to receive deliveries.
Failure to receive or accept delivery may result in cancellation of future COD privileges.
Customers are responsible for:
Customers must not misuse the Platform or engage in fraudulent activities.
FELOWX is committed to customer satisfaction while maintaining fair and sustainable business practices.
Returns may be eligible only under the following circumstances:
All return requests must be submitted within three (3) calendar days from the date of delivery.
The following items are generally not eligible for return, exchange, or refund:
To qualify for a return or exchange:
FELOWX reserves sole discretion in determining whether returned products satisfy these requirements.
FELOWX actively monitors return behavior.
Customers may be classified as engaging in Return Abuse where patterns indicate:
Where Return Abuse is detected, FELOWX may:
Eligible products may be exchanged subject to stock availability.
Exchange requests may be approved for:
FELOWX reserves the right to replace products with equivalent alternatives where necessary.
Refunds shall only be provided where legally required or approved by FELOWX.
Refunds may be issued in the following situations:
Refunds may be processed through:
Refund processing timelines may vary depending on the payment provider.
FELOWX may, at its discretion, offer store credit instead of monetary refunds in certain situations.
Store credit:
Promotions, discount codes, loyalty programs, vouchers, and special offers are subject to separate conditions.
FELOWX reserves the right to:
Promotional discounts cannot be exchanged for cash.
All content appearing on the Platform, including but not limited to:
are owned by or licensed to FELOWX and protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written consent from FELOWX.
Users shall not:
Violation of this section may result in account suspension and legal action.
Where customers submit reviews, comments, photographs, videos, or other content, they grant FELOWX a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content for business and marketing purposes.
FELOWX reserves the right to remove any content deemed inappropriate.
Customer information is collected, stored, and processed in accordance with the FELOWX Privacy Policy.
By using the Platform, you consent to such collection and processing of information.
To the maximum extent permitted by law, FELOWX shall not be liable for:
FELOWX's total liability shall not exceed the amount paid by the customer for the affected order.
FELOWX shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:
FELOWX may suspend, restrict, or terminate access to the Platform at any time without prior notice where these Terms are violated.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh.
Any dispute arising from these Terms or the use of the Platform shall first be resolved through good-faith negotiation.
If resolution cannot be achieved, the matter shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
FELOWX reserves the right to modify these Terms & Conditions at any time.
Updated versions shall become effective immediately upon publication on the Platform.
Continued use of the Platform following any update constitutes acceptance of the revised Terms.
For questions, complaints, or customer support, please contact:
FELOWX Limited
Email: support@felowx.com
Phone: +880 1309990033
Website: www.felowx.com
Customer Service Hours: [Insert Hours]
By using the FELOWX Platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.